Join a team recognized for leadership, innovation and diversityTHE FUTURE IS WHAT WE MAKE IT.Field Service EngineerBangsar South, Kuala LumpurStart your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the Best You.Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrates achievements.Join Us and Make an Impact.We are currently seeking aField Service Engineerto join Bangsar South, Kuala Lumpur office.Position Summary:• Assist team members in delivery of work to customer sites, meeting individual AOP (Annual Operation Plan) revenue and margin.• Responsible for servicing customer sites and meeting contractual obligations and KPI, maximizing customer satisfaction and minimizing customer site downtime by providing exceptional support.• Ensure high quality delivery of services to Honeywell's clients through assisting in the management of the technical team and sub-contractors.• Manage workload, improve processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, financial forecasting and control of jobs including administering of variations and associated invoicing/project progress claims, and working with other areas within Honeywell to deliver high quality service.Key Responsibilities:Technical• Support Field Service Leader on day to day customer and operational requirements (e.g., coordination of team tasks, team metrics management, KPI management).• Relevant experience in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.• Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and drive outcomes for building users and building performances.• Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services.• Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups.• Provide technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.• Service and maintenance of BMS, FAS, CCTV & Security systems and third party equipment (as per trade expertise).• Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.Customers• Ensure contract retention and customer satisfaction through direct liaison with client representatives, customers and service recipients, customer surveys and NPS targets.• Conduct site audits and achieve, measure and comprehensively report performance indicators and site service objectives, using analytics technology such as the Customer Portal/Dashboards to drive delivery.• Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.• Ensure delivery of value to Honeywell clients and customers.• Attend and contribute to Account Planning sessions.Health, Safety and Environment• Ensure Playbook activities are completed each month.• Conduct HSE assessments and update annually for all contracts and projects.• Ensure HSE Safety Plans are available at sites as required.• Attend and participate in all HSE team meetings.• Report safety observations (SOS).• Carry out hazard and risk assessments for all tasks as per company policy and procedures.Financials• Assist with the financial control according to agreed budgets and plans.• Forecast financials monthly and analyze throughout the month.• Utilize the output of Analytics technology to proactively identify and provide estimate material cost and quantities for reactive works and pass on information required to price job to key and service accounts manager.• Estimate materials costs and quantities and ordering parts.• Assist Service Operations Manager with outstanding debt recovery and under-billed projects.• Generate small work quotations including execution of works.Quality• Develop and maintain site-specific documentation and quality assurance information as instructed by the Service Manager.• Investigate trends, identify issues and work to provide solutions for customers based on Analytics Service offerings.• Ensure team documentation is current and participate in internal and external audits as required.• Ensure team compliance to KPIs.You Must Have• Completion of an Engineering Bachelor's Degree/Diploma.• Intermediate to High computer skills.• 3 - 4 years of work experience preferred with relevant knowledge of BMS, Fire, FAS, CCTV and Security systems, Instrumentation.Who We AreThe Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell:https://www.youtube.com/watch?v=CG-rmG0eKLkDiscover MoreOur focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.For more information on how we process your information in the job application process, please refer tohoneywell.com/us/en/privacy-statement .If a disability prevents you from applying for a job through our website, ****** . No other requests will be acknowledged.Copyright2024 Honeywell International Inc.Additional InformationJOB ID:req465665
Category:Customer Experience
Location:UOA Corporate Tower, Avenue 10, The Vertical, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WILAYAH PERSEKUTUAN, 59200, Malaysia
NonexemptGlobal (ALL)
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