Anton Paar Malaysia Sdn Bhd, a wholly owned subsidiary of the Austrian company Anton Paar GmbH, is currently strengthening our service team and looking for a highly motivated customer-oriented person with excellent problem-solving skills.
As a Field Service Engineer, you will be responsible for providing on-site service including preventative maintenance, calibration, installation, and customer training across all our Characterization product lines.
Responsibilities:Providing technical support to customers via on-site, telephone, and email.
Performing on-site troubleshooting, preventive maintenance, and repairs.
Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
Performing factory calibrations (ISO 17025, if required).
Providing on-site training to customers.
Completing administrative tasks associated with the CRM Service module to log all Support Tickets and Service Orders.
Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
Attending all necessary Anton Paar service trainings for the relevant product lines.
This position requires up to 70% travel time.
Requirements:Good communication and strong customer service skills are a must for this position.
Direct experience in the analytical instruments field is a plus.
A highly motivated individual capable of completing assigned tasks with minimum supervision.
A minimum Diploma/Bachelor's degree in Electrical & Electronic or Mechanical Engineering or another technical discipline is required.
The ability to work with electronic schematics, test equipment, and tools for repairs is required.
Preferred candidates will have at least two to three years of experience in troubleshooting, repairing, and maintaining analytical instruments.
Must maintain a valid driver's license and passport.
We offer you:Anton Paar Malaysia offers you a unique and rewarding position within an innovative and growing company. We provide a competitive salary and an opportunity for professional growth within the Anton Paar organization.#J-18808-Ljbffr