Field Services Engineer

Provide on-site software installation and technical support to customers, resolving complex issues related to automation software systems.
Diagnose and troubleshoot hardware/wiring and software problems in a timely and efficient manner.
Communicate technical solutions to customers in a clear and concise manner.
Provide training and guidance to customers on issue resolution.
Maintain accurate and up-to-date user/training and troubleshooting manuals.
Travel to customer sites (including international sites) to provide hands-on technical support.
Dynamic work shifts may be required on a need basis.
Education Background:
Candidate must possess at least a Bachelor's degree in Electrical/Electronic Engineering/Computer Science/Software Engineering.
Experience Background:
Experience in software testing and maintenance.
Excellent leadership, communication, and customer skills.
Ability to work under pressure and in a dynamic environment.
Strong software troubleshooting skills in Windows and Linux environments.
Experience in automation software support and maintenance is an advantage.
Ability to develop software scripts and troubleshooting tools is an advantage.
Knowledge of SECS/GEM and SEMI standards is an advantage.
Basic knowledge of relational databases, including MSSQL, MySQL, and Oracle, is an advantage.#J-18808-Ljbffr