Grow with us
About this opportunity:
Ericsson is looking for a Field Services -Team Lead (Eastern) to join our team. This role is centered on managing the Service Assurance functions for our contract. You'll take on reactive, preventative, and predictive maintenance responsibilities within the scope of the service. As a customer-facing representative, you will collaborate with Ericsson Service Delivery Units (SDUs) to secure Operational Performance.
What you will do:
• Assist Regional manager in managing sub region operation and maintenance activities.
• Lead and guide field operation team in operation and maintenance activities 24x7
• Responsible in handling trouble ticket through work order handling during fault incident for the assigned Network Services.
• Ensure team is dispatched timely (as per the SLA / severity matrix) to the field to handle fault.
• Ensure network managed are well maintained through periodic Preventive Maintenance activities as per the contractual obligation
• Resolve escalation and notification from internal and external customer on network operation matters and customer experience.
• Report to internal management and customer on OHS/HSSE incident involving team member within stipulated time.
• Regular follow up on the events with relevant departments working on it as per the process.
• To ensure security is implemented and maintained in accordance with Security and Risk Management directives of the organization.
• Alignment to the organizational guidelines, departmental processes & procedures
The skills you bring:
• Certifications: Any Certification related to Telecom shall be an added advantage.
• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / LTE network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation/integration processes along with Access, Core, Transport, Cloud and Service Networks.
• Knowledge in 5G network will be added advantageous.
• Experience in leading a team (network operation, project)
• Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited.
• Soft Skills – Excel, Power Point
Please note that this role will be based in Kuantan, Pahang.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson Malaysia have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture."
Primary country and city:Malaysia (MY) || Bandar Sunway
Job details:Service Reliability Lead