Job Summary:The Financial Crime Intelligence (FCI) is tasked with analysing transaction data to identify and thwart fraud within Wannapay Wallet transactions. They play a pivotal role in overseeing merchant refund processes, assessing merchant onboarding procedures, and providing backup support for monitoring sales fraud. Furthermore, they are responsible for reviewing and updating policies, collaborating on process enhancements, contributing to the development of e-wallet functionalities, and staying informed about industry trends and regulatory changes to bolster fraud prevention strategies.
Responsibilities:Analysing transaction data (transaction monitoring) and fraud patterns to detect and prevent fraud in Wannapay Wallet transactions, ensuring adherence to guidelines.Oversee daily merchant refund processes for offline, online, and card schemes, ensuring accuracy and timeliness.Evaluating merchant onboarding to ensure compliance with criteria and guidelines.Acting as a backup for monitoring merchant transactional sales fraud, maintaining vigilance and adherence to protocols.Acting as a backup for daily refund processes, ensuring adherence to guidelines and that timelines for processing refunds are not breached.Executing market intelligence initiatives and managing report managementTo perform additional duties or responsibilities delegated by the Chief Compliance Officer (CCO) or their designated representativeReviewing and revise policies as necessary to ensure they remain effective and compliant with industry standards and regulations.Collaborating with teams to improve transaction processes, e-wallet development, merchant onboarding, and refund processes (whenever necessary).Contributing to e-wallet process development, including app testing, UI feedback, and fraud prevention (whenever necessary).Staying updated on industry trends and regulations, making recommendations for process and policy adjustments (whenever necessary). Qualifications:Diploma/Bachelor's degree in a relevant field such as business or accounting.Minimum of 2 years' experience in banking and finance.Strong knowledge of relevant industry standards applicable to fraud investigation.Experience in developing and delivering compliance training programs with a focus on fraud prevention and detection.Excellent communication and presentation skills.Detail-oriented mindset with strong organizational and project management skills.Experience in conducting compliance audits and assessments specific to fraud investigations.Ability to analyse and interpret compliance metrics related to fraud incidents.Strong interpersonal skills and ability to collaborate effectively with cross-functional teams.Experience in data reporting and analytics advantageous for enhancing fraud detection systems.