First-Level Customer Support Representative

**First-Level Customer Support Representative****Job Title**: First-Level Customer Support Representative**Department**: Customer Support**Reports To**: Customer Support Manager**Summary**:We are seeking a motivated and customer-focused individual to join our growing team as a First-Level Customer Support Representative. As a First-Level Customer Support Representative, you will be the first point of contact for our customers, providing them with prompt, courteous, and effective support. You will be responsible for answering customer questions, resolving issues, and escalating complex problems to higher-level support.**Responsibilities**:- Provide basic troubleshooting and technical support- Escalate complex issues to Tier 2 support- Create and track customer support tickets- Document customer interactions- Provide feedback to product development teams- Stay up-to-date on product and service updates- Meet individual performance goals**Qualifications**:- High school diploma or equivalent- Minimum of 1 year of experience in customer service- Excellent communication and interpersonal skills- Ability to troubleshoot and resolve technical issues- Patience and empathy- Ability to work independently and as part of a team- Strong written and verbal skills- Basic knowledge of computers and software**Benefits**:- Competitive salary and benefits package- Opportunity to work in a fast-paced and dynamic environment- Chance to make a real difference in the lives of our customers- Professional development and training opportunities**Shift Work Requirements**:- Ability to work on a rotating schedule, including weekends and holidays.- Ability to adapt to irregular work hours.- Ability to maintain a good work state and efficiency during shift work.**If you have the skills and experience required for this role, and you are willing to work shift work, we encourage you to apply.****Job Types**: Full-time, Part-time, Freelance, Fresh graduate, Student job**Salary**: RM2,000.00 - RM3,000.00 per monthExpected hours: 30 - 40 per week**Benefits**:- Flexible schedule- Work from homeSchedule:- Early shift- Evening shift- Monday to Friday- Night shift- Rotational shift**Language**:- Chinese (preferred)