Responsibilities -Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards -Preserve excellent levels of internal and external customer service -Design exceptional menus, purchase goods and continuously make necessary improvements -Identify customers needs and respond proactively to all of their concerns -Lead F&B team by attracting, recruiting, training and appraising talented personnel -Establish targets, KPI's, schedules, policies and procedures -Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork -Comply with all health and safety regulations -Report on management regarding sales results and productivity -Requirements and skills -Proven food and beverage management experience -Working knowledge of various computer software programs (MS Office, restaurant management software, POS) -Ability to spot and resolve problems efficiently -Mastery in delegating multiple tasks -Communication and leadership skills -Up to date with food and beverages trends and best practices -Ability to manage personnel and meet financial targets -Guest-oriented and service-minded -Culinary school diploma or degree in food service management or related fieldA - Anticipate (Memenuhi Kehendak) L - Loyalty (Kesetiaan) O - Our Commitment (Janji Kita) R - Respect (Hormat) A - Accountability (Bertanggungjawab) Grand Alora Hotel is ideally placed in the heart of Alor Setar City, opposite TESCO hypermarket. It welcomes guests with an outdoor swimming pool and a fitness centre. You can also make use of the free Wi-Fi access available at all areas. Rooms are modern and fitted with carpeted flooring. It comes with a safe, flat-screen TV and tea/coffee making facilities. All the rooms include a private bathroom with refreshing hot-water showers. Guests staying at Grand Alora Hotel can utilize the meeting and banquet facilities. It also features a 24-hour front desk with luggage storage space and free parking facilities. The building is located 10 minutes away by car from Shahab Perdana Bus Station. Kepala Batas Airport is a 20-minute drive away while Langkawi International Airport is 73 km away. The signature Dao Sheng Chinese Restaurant features Halal-certified Cantonese and Szechuan cuisines with a wide selection of Dim Sum. Alternatively, they can head to Lengkuas Restaurant, or have a refreshing drink at the Lobby LoungeDiploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
