This job is for a Forwarding Assistant who coordinates shipments, prepares customs documents, and handles customer communication.
You might like this job because it offers a variety of tasks and opportunities for learning about import/export operations.
ResponsibilitiesMonitor and coordinate import & export shipments and transport arrangements with relevant parties to ensure smooth operations and shipment implementation.
Responsible for end-to-end customer engagement, i.e., proactive communication, updates on shipment status, handling of customers' complaints professionally, and escalation of issues to superior if necessary.
Prepare customs documents, i.e., K1, K2, K3, K8, K9, etc.
Prepare shipping documents, i.e., Preferential Certificate of Origin, etc.
Handle and fulfill shipment requirements from other government agencies, such as MAQIS, LKIM, MTIB, MIDA, MITI, CIDB, SIRIM, etc.
Handle import and export declarations to relevant authorities and attend to any queries from them.
Check and verify disbursement invoices from carriers or freight forwarders.
Prepare high-quality documents and ensure accurate billings to customers.
Responsible for receivables and payables of assigned accounts.
Support any other clerical and ad-hoc tasks as and when required.
Job RequirementsREQUIREMENTS
Must possess at least a Diploma from a recognised institution.
At least 1 Year(s) of working experience in the related field is required for this position (Fresh graduates are welcomed to apply).
Proficient in English and Bahasa Malaysia.
Proficiency in MS Office (i.e., MS Word, MS Excel, and MS Outlook).
Kursus Ejen Kastam (KEK) certificate is an added advantage.
Applicants must be willing to work in Penang Island.
Working experience in the relevant field will be considered if without academic qualification.
WHO WE LOOK FORPleasant personality, passionate for customer care, and excellent phone manners.
Excellent working attitude with a high degree of self-motivation.
Proactive team player.
Ability to work and perform progressively with minimum supervision.
Excellent coordination and problem-solving skills.
Attention to detail and data accuracy.
Ability to work well under pressure, with a high sense of responsibility and urgency.
Familiar with HS code, Import Duty & SST computation, and BG drawback.
Familiar with customs system process flow & customs officer.
Familiar with the flow of export & import for sea freight, air freight & cross-border trucking.
Familiar with COO and exemptions application.
Familiar with customs and other government agencies' rules.
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