Front Desk

Key Responsibilities Guest Services:  
 - Greet and assist guests with check-in and check-out processes.
 - Respond to inquiries, complaints, and special requests professionally.
 - Provide information on amenities, services, and local attractions.
Communication:  
 - Answer phone calls and emails, directing them as necessary.
 - Coordinate with housekeeping and other departments to fulfill guest requests.
Administrative Tasks:  
 - Manage reservations, confirm bookings, and update room availability.
 - Perform data entry, maintain guest records, and prepare daily reports.
Requirements Languages: Proficient in spoken and written English and Malay.
Skills: Proficient in Microsoft Office.
Availability: Willing to work weekends, holidays, and flexible shifts.