**SCOPE OF DUTIES**:**Customer Care & Customer Relation**:- Greeting and Welcoming guests.- Answering phone enquiries timely.- Managing incoming and outgoing phone calls record.- 100% utilizing and working on H&B Booking Management System for "Appointment Scheduling ", "Filling up Basic Inquiry Forms" and other Front desk jobs & Daily Operation.- Update Customer database on daily basis (Customer's information details, record their Birthdays, Business Card records, Visitor Records")- Staff training- Updating Treatment and therapy record. (Manually & in the booking system)- Ask the Patient to fill H&B Feedback form after every session.- Ask the Patient to give review on Google, Like H&B Instagram & Facebook page (Customer Engagement)- Keeping records and updating Pantry Items & Product inventory.- Keeping track, record of green Pharmacy medicine.- Keep record and report of patient utilized sessions.- Create the Front desk Standard Operation Procedure (SOP)- Promotion of Scientific Products and services.- Updating visitor record- Update the Staff Attendance.- Follow up on Customers Birthday and pass the list to the concerned person prior to the customer's birthday to send the birthday message.- Coordinating with therapist for daily therapy scheduling.- Send Appointment Schedule in "Operation group" on daily basis.- Keeping track & record the referrals.- Liaising with doctor about patient treatment follow up.- Compiling the list and reports given by management.- Conducting Staff training & Coordination Morning meetings.- Assisting in Preparation for A3 Monthly Meetings.- Assisting in Preparation for Sales& Operational Meetings.**Admin (Billing & Account) & Operation**- Compiling the list and reports given by management.- Issuing and filing Invoice & receipts given to Patients.- Prepare Therapist Commission on 21st of each month.- Update Petty cash record and pass to the Finance PIC at the end of the month.- Update Credit Card expenses and update Finance PIC before the end of month.- Raise the PR for Operational Related matter.- Provide the Pantry Item List to pass to Office Management by 28th of each month.- Daily Update the Customer Master List.- Update on sales & daily financial transaction of the day to Ms. Marzi before 6:00 Pm every day.- Review and track outstanding payments with patients.- Using Quick Pay accounting system for billing (Handling Billing /Invoices and finance related matters.)- Raise PR for Laundry items at 2nd day of each month.- Liaise with Suppliers on their pending jobs.- Coordinating with Finance department about Rental, Utilities payments information.**Qualification**:- Minimum diploma in public relations, mass communication, or related courses- Minimum 1 year experience in the customer service industry- Minimum 2 year customer service experience in the healthcare industry (preferred)- Excellent command of written & spoken English- Good computer literacy especially in Microsoft Excel & PowerPoint (preferred)- Able to work on weekends (Tuesday to Sunday)- Pleasant, good interpersonal skills, & service-oriented- Team player able to manage daily operational activities**Working Experience**Minimum 1 year of experience as a customer service**Competencies and Skills**- Good planning and time management skills- Pleasant and well groomed- Good interpersonal skills- Mature and trustworthy- Can converse and understand basic English**Job Types**: Full-time, Permanent, Contract, Fresh graduateContract length: 12 months**Salary**: RM2,500.00 - RM3,000.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Day shiftSupplemental pay types:- Performance bonus- Yearly bonusAbility to Commute:- Petaling Jaya (required)
