**Job Summary**:**Salary**RM5,375 - RM8,200 / Monthly EST**Job Type****Seniority**Junior**Years of Experience**Information not provided**Tech Stacks**WordPress Drupal Magento Analytics HTML JavaScript PHP CSS**Description**What is your mission?As a Front End Developer, you will be working with our Global Internet Leader Account to deliver #happier customer experience. As part of our Web Development and Digital Marketing Team at our Kuala Lumpur office you will work in a diverse team of specialists from around APAC to intervene on delicate implementations with advertisers and webmasters to identify requirements for improving and deploying successful shopping and dynamic remarketing campaigns.- You are also required to perform these job functions:- To help sales teams in the region deploy leads, implement tags, optimize mobile adsperformance, enable integration and troubleshoot issues that customers may have- regarding their online ad campaigns.- To engage in phone consultations with customers in which you will educate them onmobile website speed issues and guide them to fix issues where possible.- Effectively consult or educate customers on advanced fixes (Eliminate render-blockingJavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold- content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS- Sprites, Enable Keep-Alive and more)- Provide customer service support with exceptional customer service as well as train,investigate and troubleshoot client along implementation by Hangouts- Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.- Any other duties and responsibilities that may be assigned to you by the managementfrom time to time, within your category of employment in the organization and for the- effective implementation, maintenance and continual improvement of the ISO9001 and- ISO18295-1 Quality Management System of TDCX.- Who are we looking for?- At least 2 years of experience in a customer service role OR experienced in coaching,training, or educating in a sales environment- Excited to work with evolving and emerging technology products- Excellent verbal and written communication skills in English and the language of supportingmarket (Tagalog, Japan, South Korea) is essential.- Must have advance skills in reading, speaking and writing the supporting language; for Philippine, Japan and South Korea market.- A deep understanding of tag implementation on CMS platforms such as Drupal, Wordpress,Shopify, Magento, or Zencart- A strong track record of successfully deploying, enabling and supporting Adwords, Analytics,Merchant Center, Tag Managerimplementations (standard templates/processes)- Ability to advise customers on web maintenance and have associated knowledge in HTML,CSS, PHP, Javascript- Ability to consult or educate customers effectively on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSSSprites, Enable Keep-Alive and more)- **Company**Who is TDCX?TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia.From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
