The primary responsibility of the Front Office Ambassador is for the management and upkeep of the front office. Responsibilities : Act as a representative in attending to residents' requests as well as the public's complaints Carrying out the activities of the Front Office department which includes Reception, Reservations, Bell Service, and Transportation, in ensuring the smooth running of the front office To foster and maintain a close and productive working relationship with all relevant departments to ensure all residents are well taken care of To be able to up-sell room accommodation during high occupancy to maximize revenue To provide courteous and efficient service to all internal/external guests Ensure all complaints and requests are immediately resolved and followed through with relevant supporting departments To greet all residents/guests in a service-oriented manner To be familiar with the PMS and coordinate with IT Manager with periodical system maintenance To be responsible for assigning and blocking rooms for arriving guests Ensuring all allocated rooms are assigned according to requirements and ensuring no double allocation To check in guests in a prompt, efficient and smooth manner, ensuring they're registered in accordance with Front Office policies and procedures To update guest particulars in the system accurately and clearly state the payment method To record in the logbook any unusual happenings and incidences and all-important matters still pending for follow-through actions To be responsible for the preparation of all the necessary material for the check-in of any guest To check all cashier transactions and balance all transactions before leaving. Any discrepancies must be reported to the Rooms Division Manager for correction To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed To carry out effective key control procedures To be responsible for the sufficient stock of all supplies, such as printing materials, forms, and stationery. To initiate replenishment as and when deemed necessary Constantly check on all forms of correspondence, such as messages/mail/parcels are promptly delivered Coordinate with the housekeeping department to solve room discrepancies To handle minor guest complaints and report to Superiors the nature of complaints and action taken To enforce and comply with Rules and Regulations stipulated in the Employee Handbook To attend to walk-in potential clients and conduct tours of the property
