1. Maximisation of rooms sales and revenue for the Hotel2. Ensure our customers receive a fast, efficient check-in and check out3. Ensure all customers queries or requests are handled in a polite, efficient manner4. Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the Hotel5. Adhere to all company credit policies to ensure that all revenue expected will be received6. Adhere to pre-set availability and rate controls7. Ensure a high level of product knowledge of the Hotel and local area8. Ensure a high level of customer service is consistently maintained9. Ensure a high level of liaison is maintained between front office and all other departments within the hotel10. Ensure the Front Office Manager if kept fully aware of any relevant feedback from either customers or other departments11. Follow all rules and regulations contained in the employees12. Register guest and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary13. Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments14. Process a through knowledge of credit and check cashing policies and procedures and adhere to them15. Develop a through knowledge of the room rack, room locations, types of rooms and room rack operations16. Develop detailed knowledge about the Hotel's staff, services and hours of operation17. Promptly notify housekeeping of all check-outs also inform Housekeeping of late check-out, early check-ins, special requests and day use rooms18. Develop a working knowledge of the reservations department take same reservations and future reservations when necessary. To know cancellation procedures19. File room keys20. Develop a through knowledge of the computer21. Handle guest check-in efficiently and in a friendly, professional manner22. Obtain mode of payment upon check-in23. Handle safe deposit boxes in accordance with the property's procedures24. Use proper telephone etiquette25. Understand and use proper mail. Package and message handling procedures26. Updates room status27. Varify the status of out of order rooms28. Identify group arrival times29. Identify any special request30. Identify regular repeat customers to ensure recognition on check-in31. Ensure all return guests registration cards are pre-registered32. Carrying on key check33. All registration card details must be filled up34. To follow up on request or instructions written in the log book35. Reconfirming/booking/amending/canceling/checking airlines reservation36. Ensure the Front Office Manager is kept fully aware of any relevant feedback form either customers or other department37. Ensure all customer queries or request are handled in a polite. Efficient manner38. Ensure a high level of customers service is consistently maintained39. Relief the operator as and when required40. Required to perform any other duties assigned from time to time.**Job Type**: ContractContract length: 3 months**Salary**: From RM1,500.00 per month**Benefits**:- Free parking- Maternity leave- Meal provided- Parental leaveSchedule:- Early shift- Evening shift- Night shiftSupplemental pay types:- Overtime payAbility to commute/relocate:- Kuala Terengganu: Reliably commute or planning to relocate before starting work (required)**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Office Assistant: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)
