To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently.- Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are adhered to at all times. Maintain intimate knowledge of departmental standards and procedures- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.- To ensure that check-in procedures are done in detail and correctly such as, getting the mode of payment, collecting guest ID/ passport, collecting of business card and obtaining departure time etc.- Keeps abreast of all modifications to accounting policies and procedures- Safeguard the cash float assigned and to be fully accountable for it.- Aware of various types of billing and to ensure that all necessary documents are attached to registration card.- To be familiar to the measure and the steps to be taken when the system fails and all back up procedures.- Familiar with the steps of checking out along with cash transactions, currency exchange and credit notes.- To be familiar as to how take reservations, be it walk in guest or a future date.- Ensure that all guests' requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained. Refer to supervisor/ Duty Manager if unable to assist.- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state.- Report any discrepancies such as skippers and dispute on bills so that action can be taken and no loss is suffered.- Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator.- Responsible for keeping up to date with information on activities and programs and other general information- Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.- Ensure that Duty Manager and Front Office Manager is kept fully aware of any relevant feedback from either the customers or from other department.- Assist guests with any inquiries regarding local entertainment, restaurants or transportation- Maintain efficient and effective flow of information with guests and all internal departmentsHandle additional duties as needed by guests or management.Pay: From RM2,200.00 per month**Benefits**:- Health insurance- Maternity leave- Meal provided- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Overtime pay**Language**:- English (preferred)
