Responsibilities:
Provide a warm and friendly welcome to guests, ensuring their needs and requests are addressed promptly and courteously.
Handle guest inquiries, requests, and complaints, aiming for efficient resolution and guest satisfaction.
Maintain a professional and helpful demeanor when communicating with guests, whether in person, over the phone, or via email.
Provide accurate information about hotel services, amenities, and local attractions.
Check-in and Check-out Process:
Process guest registrations, ensuring accuracy and efficiency in gathering guest information, assigning rooms, and issuing room keys.
Assist with check-out procedures, including reviewing guest bills, processing payments, and providing accurate invoices.
Handle guest reservations, modifications, and cancellations in a timely and accurate manner.
Coordinate with housekeeping to ensure room readiness and timely response to guest requests.
Administrative Support:
Manage incoming calls, transfer calls, and take messages when necessary.
Handle the distribution of mail, packages, and faxes for guests and internal departments.
Maintain accurate and up-to-date guest records in the property management system (PMS).
Assist with financial transactions, such as handling cash, processing credit card payments, and maintaining a balanced cash drawer.
Prepare daily reports, including occupancy, revenue, and other relevant data as required by the management.
Collaboration and Teamwork:
Collaborate with other departments, such as Housekeeping, Maintenance, and Food and Beverage, to ensure smooth operations and guest satisfaction.
Communicate effectively with team members and supervisors, sharing relevant information and working together to achieve departmental goals.
Support fellow colleagues when necessary, assisting with workload during busy periods or when a team member requires assistance.#J-18808-Ljbffr