Heritage Hotel Cameron Highlands is seeking a talented Front Office Assistant to join our team.
This is a full-time position based in the picturesque Cameron Highlands region of Pahang.
In this role, you will be the first point of contact for our guests, delivering exceptional customer service and ensuring a seamless experience from check-in to check-out.
What you'll be doing
Welcoming and checking in guests, ensuring a warm and friendly experience
Handling guest inquiries and requests in a professional and efficient manner
Assisting with luggage and providing information about the hotel's facilities and local attractions
Handling cashiering duties, including processing payments and reconciling accounts
Maintaining accurate guest records and ensuring data integrity
Providing concierge services, including making reservations and recommendations
Communicating effectively with guests in Mandarin and English
Collaborating with the wider hotel team to deliver exceptional guest experiences
What we're looking for
At least 1 year of experience in a similar front office or customer service role within the hospitality industry
Proficiency in both Malay and English, with the ability to communicate clearly and confidently
Strong customer service orientation and a genuine passion for delivering exceptional guest experiences
Excellent problem-solving and decision-making skills, with the ability to think on your feet
Familiarity with hotel management software and computer skills
Flexible and adaptable, with the ability to work in a fast-paced environment
A team player with a positive attitude and a willingness to go above and beyond
What we offer
Comprehensive medical and insurance benefits
Opportunities for career advancement and professional development
Discounts on hotel stays and dining at our restaurants
A supportive and collaborative work environment
Work-life balance initiatives, including flexible scheduling options
About us
Heritage Hotel Cameron Highlands is a renowned destination resort nestled in the lush highlands of Pahang.
With a rich history and a commitment to providing exceptional guest experiences, we are dedicated to creating unforgettable memories for our visitors.
Join our team and be a part of our continued success!
Apply now to become our next Front Office Assistant and be a part of our dynamic hospitality team.#J-18808-Ljbffr