Responsible and accountable, under the direction of the Assistant Front Office Manager/Duty Manager, for the efficient overall day-to-day operations of the Front Office Department whilst on duty.
Maintain the highest standard of guest service and satisfaction.
Handle guest check-in and check-out efficiency professionally.
KEY RESPONSIBILITIES
Greet guests in a polite manner and according to the standard greetings.
Project a courteous image and be prompt.
Handle all mail, parcels, and faxes for in-house guests including all guest messages over the counter with importance.
Perform check-out according to the procedures and ensure all guest's bills are settled upon departure.
Request for the room key card to be returned upon departure.
Bid farewell, if possible, to all guests upon their departure.
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Request assistance from the Assistant Front Office Manager or Duty Manager if complaints cannot be handled.
Be well informed of the daily functions, activities in the hotel, and VIP arrivals.
Provide thoughtful and attentive service with relaxed efficiency.
Manage incoming and outgoing calls.
Manage online and telephonic room reservations.
Handle guests' inquiries via email/phone professionally.
Assist guests with every inquiry pleasantly and courteously.
Register and maintain records related to the guest's stay in the hotel and rapport with guests in a friendly and professional manner.
Be responsible for the efficient and accurate rooming of hotel guests according to the established procedures.
Coordinate with housekeeping on room status and special requests.
Perform other duties as assigned by the Superior.
JOB SKILLS AND REQUIREMENTS
Minimum SPM or its equivalent.
At least 2 years of experience as a Front Office Assistant in the hotel industry.
Pleasant, well-groomed, and friendly personality.
Customer-oriented personality.
Proficiency in written and spoken English; any other languages will be an added advantage.
Willingness to work on shifts, weekends, and public holidays.
Energetic, proactive, and independent, yet a great team player.
Computer literate and well-versed in Microsoft Office applications.
Fresh graduates are welcome to apply.#J-18808-Ljbffr