Good command in English, Bahasa Melayu; Mandarin is advantage.- Register guests and assigns rooms. Accommodates special requests whenever possible.- Assists in pre-registration and blocking of rooms for reservations.- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.- Understands room status and room status tracking.- Knows room locations, types of rooms available, and room rates.- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.- Maintains guest room key storage, and maintains access to safe deposit boxes.- File room keys ( only for manual room key hotels)- Knows how to use front office equipment.- Uses proper telephone etiquette.- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange- Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.- Advise guest of any messages, mail, faxes, etc. received for them.- Reads and initials the pass-on log and bulletin board daily.- Is aware of daily activities and meetings taking place in the hotel.- Maintains the cleanliness and neatness of the front desk area.- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.- Direct Bell Person to escort guest and transport their luggage to the room**Job Types**: Full-time, PermanentPay: From RM1,500.00 per month**Benefits**:- Additional leave- Maternity leave- Meal provided- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Commission pay- Overtime payAbility to commute/relocate:- Kota Kinabalu: Reliably commute or planning to relocate before starting work (required)Application Question(s):- Are you familiar with front desk reservation system?**Education**:- STM/STPM (preferred)**Experience**:- Front desk: 2 years (preferred)- Tourism and Hospitality: 2 years (preferred)**Language**:- English (preferred)
