The Front Office Executive (FOE) is responsible for planning, organising, coordinating, staffing, directing, controlling, and evaluating all operations of the department.
The FOE must develop long-term plans while resolving daily operational issues across the entire spectrum of the department.
A thorough understanding of the various components of the department organisation and functions and management system is critical to the ability to lead and guide effectively.
This also applies in providing managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor.
Key Responsibilities:
Ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening/closing the float are adhered to.
Be alert to ensure responsible safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.
Upsell room accommodation during high occupancy to maximize revenue.
Provide courteous and efficient service to all in-house and city guests; ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.
Greet all guests in a service-oriented manner.
Be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.
Responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups; ensure no double allocating.
Check-in guests promptly and efficiently; update guest particulars in the system accurately and state clearly the method of payment.
Ensure that any unusual happenings and incidences are duly recorded in the FOA Log Book.
Prepare all necessary material for check-in of any groups promptly.
Ensure all cashiering transactions are balanced; report any discrepancies to the Hotel Manager for correction.
Update and maintain the current room status and inform superiors if attention is needed.
Facilitate smooth check-in/out procedures.
Implement effective key control procedures.
Propose and initiate better procedures for performing operational tasks.
Responsible for maintaining sufficient stock of all supplies, such as printing material, forms, and stationeries; initiate replenishment as deemed necessary.
Constantly check that all forms of correspondence, such as messages/mails/parcels, are promptly delivered.
Coordinate with the Housekeeping Department to solve room discrepancies.
Handle guest complaints and report the nature of complaints and actions taken to superiors.
Ensure hotel guests are registered in accordance with Front Office policies and procedures.
Submit the attendance report and overtime requests by the 20th of each month to the Human Resource Department.
Assist the Hotel Manager in formulating/updating the Front Office Department standards and Policies and Procedures.
Undertake any other related duties that may be assigned from time to time.
Company Information
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