Management - Store (Retail & Consumer Products)
Full time
IKEA Malaysia is seeking a passionate Fulfilment Manager with a strong commercial sense to drive our ambitious agenda, supporting the country in strengthening the IKEA brand and its competitive position through ensuring efficient and effective customer fulfilment operations, coordinating supply and demand to maximize product availability while minimizing costs, integrating global supply/logistics strategies into the country fulfilment approach to optimize fulfilment execution and provide a great customer experience across all selling channels.
Your assignment
Accountable for leading, coaching, and developing the country fulfilment organisation in securing excellence in-store fulfilment operations through strong matrix support.
Identify and motivate talents within the country fulfilment organization and secure long-term competence development and succession plans.
Be an active member of the Global fulfilment network and share the responsibility for securing strategic direction, growth, and sustained profitability in the country.
Participate actively in creating the country's business plan and be accountable for converting it into fulfilment actions and goals.
Work actively in the country's commercial team and contribute to the creation of the commercial calendar by fully integrating fulfilment considerations.
Accountable for securing the fulfilment capacity requirements integrated into the country expansion plan.
Develop the customer fulfilment business through innovations in technology, equipment, process improvement, and sharing of best practices.
Deliver the best possible fulfilment performance results that contribute to the total value chain results by managing logistics costs.
Set clear goals and expectations, such as logistics costs reflecting regional and local retail/supply strategies.
Ensure that all units work ethically and in compliance with internal and external laws/rules.
Your profile
Proven experience as a Fulfilment Manager at IKEA is essential.
Understanding of budget, cost, and key performance measurements.
Understanding of the regional, country, and store business plan processes.
Understanding of capacity planning and can analyse future needs.
Understanding of how other store and service office functions contribute to successful customer fulfilment operations.
Logistics knowledge to contribute within the service office commercial team.
Knowledge of the IKEA Concept description, including the IKEA vision and business idea.
Capability to lead based on performing and delivering through team/stakeholder engagement.
Capability to build trust and communicate clearly.
Capability to manage a high volume and agile retail environment.
Capability to deliver with speed, simplicity, and flexibility.
Capability to follow up and optimize operational performance.
Capability to develop others to grow while securing your own development.#J-18808-Ljbffr