[Full Remote] Customer Service Representative / Admin (??? & English)

Spread-it is a full digital marketing solution company and the largest influencer platform in Hong Kong. With our founders being selected as Forbes 30 under 30, you will be joining an excellent team in a fast-paced rewarding market and will have a chance to demonstrate your skills in a disruptive startup.
Position: Customer Service Representative (Remote)
Tasks & Responsibilities:
Respond to Inquiries:Handle customer inquiries and requests through different channels, primarily WhatsApp, Facebook, and Instagram, ensuring timely and accurate responses.
Operations Support:Assist the operations team with day-to-day tasks.
Customer Service & Account Management:Manage and maintain strong relationships with our existing and potential customers by delivering excellent customer service and providing ongoing account management support.
Feedback Management:Collect and report customer feedback to improve service quality and support team initiatives.
Problem Resolution:Address and resolve customer issues efficiently, ensuring customer satisfaction.
Qualifications & Experience:
Possess at least a high school certificate.
Written and verbal communication skills in both English & Cantonese (Traditional Chinese).
Preferably someone with at least 1 year of Customer Service experience.
Fresh graduates are welcomed to apply.
Has a strong sense of responsibility, is independent, and customer-friendly.
Positive, empathetic attitude towards customers and colleagues.
Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as a customer service representative?
Which of the following languages are you fluent in?#J-18808-Ljbffr