This job is a Functional Analyst for knowledge management at a bank, involving organizing and optimizing technology knowledge flow. You might like this job because it offers exposure to technology solutions and collaboration with stakeholders.
RM 4000 - RM 7000
Full-Time
few hours ago
Job DescriptionThe functional analyst for knowledge management is a role in Group Technology to create an environment that provides technology knowledge to enable technology demand, delivery & support / operations efficiencies & effectiveness.
The role will be working closely with internal technology teams to capture, review, publish & maintain accuracy of knowledge articles in the areas of application platforms, infrastructure & its corresponding standard operating procedures.
Key responsibilities are as follows:
Implement & support strategies for knowledge management to meet organisational objectives & enhance knowledge flow across organisational units.
Develop taxonomies, policies & procedures for knowledge management including guidelines for knowledge creation, retention & sharing to ensure effective & efficient use of knowledge.
Collaborate with application platforms to understand the end-to-end service functional dependencies that provide a specific customer/user journey.
Develop knowledge articles containing introductions, sequence diagrams, integration specifications, breakpoints, functional backlogs & impacts across the technology landscape.
Understand & derive potential functional SOPs to support monitoring, recovery & recurring procedures on functional areas.
Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency.
Optimising content according to SEO best practices to increase visibility & engagement.
Managing content calendars & ensuring timeline publication of materials.
Utilising content management systems to analyse website traffic & user engagement metrics.
Updating knowledge centre content as needed & ensuring a cohesive digital presence.
Engaging with online community & responding to comments or questions in a manner that reflects the brand voice.
Monitoring content trends & staying up-to-date with advancements in content technology & platforms.
Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements.
Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly.
Thinking about user experience & taking ownership for quality & accuracy.
Facilitating technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across the knowledge management team & contributors.
Collaborating with knowledge custodians, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling.
As part of the experience, you'll be learning about:
Various technology solutions that are enabling the bank.
Collaboration with various technology & business stakeholders.
Job RequirementsDegree in related computer science principles.
Min 3 years' experience in software/applications/platforms:
Functional solutioning as an IT business analyst, System Analyst or Test Analyst.
Knowledge in banking or financial institutions technology landscape.
Hands-on experience in application & infrastructure interdependencies.
Documentation of knowledge as part of operations readiness or support.
Min 3 years' experience in knowledge-related areas:
Familiar with knowledge management tools, content management systems & databases.
Ability to categorise, tag & structure information effectively.
Hands-on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents.
Measuring effectiveness & efficiencies of knowledge & continuously improving to increase these measurements.
Understanding of production issues criticality & impact to customers.
Good knowledge processes.
Critical thinking & able to resolve problems creatively.
Strong interpersonal & collaborative skills as well as highly effective communication skills.
Organised, detail-oriented & thorough.
Strong desire to help improve processes & mentor others.
Knowledge/certification in ITIL is advantageous.
SkillsKnowledge Management
Additional InfoExperience Level4 - 7 Years of Experience
Junior Executive
Job SpecialisationPre-Sales / IT Business Analyst / Business Intelligence
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