GBS CI2C Global Process & Solutions SME AsiaAt Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide.
Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet.
We strive to act as a force for good by integrating sustainability along our business and employees' mission and operate responsibly from both a social and environmental point of view.
To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.Core Model expertise for a set of sub-processes and related controlsRegional support for all process and system related topics including the Continuous ImprovementKey deliverables:Develops Process Vision, and Objectives along with CI2C GBS Global Process Excellence Lead:Ensure process enables GBS CI2C strategyGather and apply best practice to processImprove user experience to perform their job more efficientlyWork closely with GPE to ensure solutions are incorporated to core model and standardized globallyOversee Internal Controls for their respective region as per Core Model.
(Hybrid model)Work together as one team to streamline processes according to Core Model or even improve ways of working.Ensure KPIs dashboard are working properly for reporting purposeLead fit gap sessions in countries to understand 'as is' processes set upReview completeness and quality of local processes documentation (DTPs, LWI, etc.
)Drive standardization of processes and contribute to identify functional and cross functional improvements and harmonizationContribute to defining future RACI for the processesEnsure processes levels 1-5 are fully documented and for levels 6-7 the process is documented where it is meaningful to do soSolutionsReview and refine all change request and enhancements for systems and align with other regions and stakeholder prior to Design Authority.Coach country managers plus users on eCollect/eCash (Highradius) best practices, training materials.Raise change requests (RFAS and RFAE) for High radius and respective ERPsCo-ordinate key-users for requirements gathering and testingUpdate eCollect/eCash (Highradius) Playbook on a regular baseUpdate support model document for eCollect/eCashCreate and maintain basic High radius training for refresher trainings and new joiner trainingsDeliver basic High radius functionality training to new joinersReport to country heads regularly on Ticket status: In-progress incidents, change requests etc.Participate in weekly/bi-weekly cadency with technical support teamsParticipate in Biweekly meetings with Regional leads (Heads of the processes of each region) to review tickets all Solutions LeadParticipate in Hypercare during the transitions to ensure undelivered defects and change requests are tracked until delivery.Creation and maintained specific UAM tracker for respective region/systemsDevelops and implements Process and Solutions harmonizationCo-define and monitor continuous improvement plan globally together with GPE and GSLWork with local and country teams to identify improvement opportunitiesUser Experience support for systems and processHighlight any Change Management requirements to GPE and GSLOrganize communication and alignment meetings with the stakeholders within SBS and GBS to ensure buy-in and achievement of set goals.Expected SkillsFunctionalStrong process knowledge with ability to redefine processes from end to end to support Business needsHands-on knowledge of Customer Invoice to Cash or Order to Cash activitiesStrong analytical skills to resolve critical issues and ensure programs stay on trackStrategic thinking and process impact understandingStrong problem-solving skillsTransversal mindset and ability to work across processes, geographies, languages, cultures, business maturity levelsTechnicalComputer literate and familiar with accounting applications (knowledge of SAP will be an advantage)Advanced proficiency in ERP-SAP preferred.
(S4 Hana experience is a plus)Knowledge and usage of Highradius (desired).Knowledge of Microsoft OfficeInterpersonalAbility to interact with internal and external clients in a professional mannerTeam player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindsetLeadershipAbility to work independently and take ownership of tasks and processesAbility to organize, prioritize and structure the tasks for oneself and direct reportsAbility to interact with stakeholders in a highly professional mannerAttentive to detail and works with precisionResult oriented, delivery driven, change agentLeads by example to deliver high quality service, customer satisfactionBackgroundA Bachelor of Science degree in Accounting / Finance / Economics or equivalent3-6 years' experience in CI2C (Credit Management, Collections, Cash Application and Month Closing) preferably in an international multicultural environmentTeam supervision in a shared service environmentTransition experienceFluency in English is essential, and proficiency in additional Asian languages is advantageous for effective business communication.
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