Job Position: General Manager
Salary Range: Basic from RM5000- RM8000
Working hours : Tuesday - Sunday (9am - 7pm) Sometimes need to be more flexible
Benefits : Provide performance-based bonuses
Location: Eco Botanic JB
Company Background: Dance StudioJob Summary:The General Manager will oversee the day-to-day operations of the café, dance and piano studio, apparel shop, and children's art centre. This role requires a versatile leader who can manage multiple aspects of the business, ensure high levels of customer satisfaction, and drive business growth. The ideal candidate will have a strong background in management, excellent organizational skills, and a passion for the arts and community engagement.Job ScopesOperational ManagementOversee the daily operations of the café, dance and piano studio, apparel shop, and children's art centre
Ensure all areas are staffed appropriately and run smoothly and efficiently
Implement and monitor operational policies and procedures to enhance productivity and customer serviceFinancial ManagementDevelop and manage budgets for each business unit
Monitor financial performance, including sales, expenses, and profitability
Prepare financial reports and provide insights to the owner/directorTeam LeadershipRecruit, train, and supervise staff across all business units
Foster a positive and collaborative work environment
Conduct regular performance evaluations and provide coaching and development opportunitiesCustomer ServiceEnsure a high standard of customer service across all business units
Handle customer inquiries, feedback, and complaints effectively
Develop strategies to improve customer satisfaction and retentionMarketing and Business DevelopmentDevelop and implement marketing strategies to promote the café, studios, shop, and art centre
Plan and execute events, workshops, and promotions
Build and maintain relationships with local community groups, schools, and businessesFacility ManagementEnsure the cleanliness, safety, and maintenance of all facilities & Coordinate repairs and upgrades as neededInventory ManagementOversee inventory levels for the café and apparel shop & Implement effective stock control systemsJob RequirementQualificationsMinimum of 5 years of experience in a managerial role, preferably in a similar multifaceted environment
Strong financial acumen and experience with budget management
Excellent leadership, communication, and interpersonal skills
Proven ability to manage multiple business units and a diverse team
Passion for the arts, community engagement, and customer service
Proficiency in Microsoft Office and business management software
Personal Attributes:
Highly organized and detail oriented
Creative and strategic thinker
Ability to thrive in a fast-paced and dynamic environment
Strong problem-solving skills and the ability to make sound decisions#J-18808-Ljbffr