General Manager (Hotel)

Oversee daily hotel operations, ensuring seamless coordination between departments (front office, housekeeping, F&B, and maintenance).
Develop and execute strategies to enhance guest satisfaction, operational efficiency, growth and development of the hotel.
Prepare and manage budgets, monitor financial performance, and achieve revenue and profitability goals.
Identify cost-saving opportunities while maintaining service standards.
Ensure a consistently exceptional guest experience by implementing quality assurance programs.
Respond promptly to guest feedback and implement improvements as necessary.
Recruit, train, and mentor department heads and staff to foster a high-performing team.
Set clear KPIs and motivate the team to meet operational and service excellence goals.
Collaborate with the marketing team to drive room bookings, events, and other revenue streams.
Build partnerships with local businesses and organizations to enhance the resort's visibility and offerings.
Ensure compliance with all health, safety, and regulatory requirements.
Requirements Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Minimum of 7 years' experience in hotel operations, with at least 3 years in a senior management role.
Proven track record of achieving financial targets and improving guest satisfaction scores.
Excellent leadership, communication, and problem-solving skills.
Strong knowledge of hotel systems and technology.
Ability to work under pressure and adapt to a dynamic environment.