Job Position: General Manager Salary Range: Basic from RM5000- RM8000 Working hours : Tuesday - Sunday (9am - 7pm) Sometimes need to be more flexible Benefits : Provide performance-based bonuses Location: Eco Botanic JB Company Background: Dance Studio Job Summary: The General Manager will oversee the day-to-day operations of the café, dance and piano studio, apparel shop, and children's art centre.
This role requires a versatile leader who can manage multiple aspects of the business, ensure high levels of customer satisfaction, and drive business growth.
The ideal candidate will have a strong background in management, excellent organizational skills, and a passion for the arts and community engagement.
Job Scopes Operational Management Oversee the daily operations of the café, dance and piano studio, apparel shop, and children's art centre Ensure all areas are staffed appropriately and run smoothly and efficiently Implement and monitor operational policies and procedures to enhance productivity and customer service Financial Management Develop and manage budgets for each business unit Monitor financial performance, including sales, expenses, and profitability Prepare financial reports and provide insights to the owner/director Team Leadership Recruit, train, and supervise staff across all business units Foster a positive and collaborative work environment Conduct regular performance evaluations and provide coaching and development opportunities Customer Service Ensure a high standard of customer service across all business units Handle customer inquiries, feedback, and complaints effectively Develop strategies to improve customer satisfaction and retention Marketing and Business Development Develop and implement marketing strategies to promote the café, studios, shop, and art centre Plan and execute events, workshops, and promotions Build and maintain relationships with local community groups, schools, and businesses Facility Management Ensure the cleanliness, safety, and maintenance of all facilities & Coordinate repairs and upgrades as needed Inventory Management Oversee inventory levels for the café and apparel shop & Implement effective stock control systems Job Requirement Qualifications Minimum of 5 years of experience in a managerial role, preferably in a similar multifaceted environment Strong financial acumen and experience with budget management Excellent leadership, communication, and interpersonal skills Proven ability to manage multiple business units and a diverse team Passion for the arts, community engagement, and customer service Proficiency in Microsoft Office and business management software Personal Attributes: Highly organized and detail oriented Creative and strategic thinker Ability to thrive in a fast-paced and dynamic environment Strong problem-solving skills and the ability to make sound decisions