1. Customer Experience Excellence:
-Develop and implement systems that enhance customer satisfaction in all outlets.
-Oversee food preparation, ensuring adherence to SOPs for quality and consistency.
-Maintain high standards of cleanliness, meal availability, and scheduling.
-Ensure swift, friendly, and hygienic service.
-Address and minimize issues such as order mix-ups, cancellations, foreign objects, and meal unavailability.
2. Building a High-Performing Team:
-Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce.
-Establish a training academy and implement ongoing training initiatives.
-Set up incentive structures, reporting lines, and processes to reward performance.
-Address underperformance promptly to maintain a high standard of operations.
3. Profitability and Financial Management:
-Manage the PandL of outlets.
-Drive revenue through excellent service and local store marketing.
-Optimize labor costs and reduce overhead expenses in logistics, management, and waste.
4. Expansion and Growth:
-Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through, Container Outlet).
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-hiredly-x-job-general-manager)
; Requirements:-
-Operational Expertise: Highly organized, structured, and attentive to detail, with a hands-on approach to managing operations.
-Leadership and Team Building: Infectious enthusiasm with a strong ability to motivate, train, and set high standards for the team.
-Adaptability: Calm under pressure, open to change, and quick to execute improvements based on feedback.
-Results-Driven: Aggressive in pursuing goals, focused on execution, and proactive in solving problems to meet and exceed targets.
-Customer-Centric Mindset: Committed to enhancing the customer experience through innovative solutions and efficient service.