The Theme Park General Manager oversees the overall operation, management, and profitability of the theme park.
This role requires ensuring high-quality guest experiences, maintaining operational efficiency, leading a motivated team, and driving revenue growth while adhering to safety and regulatory standards.
Key Responsibilities:
Strategic Planning and ManagementDevelop and implement strategic plans to achieve revenue, attendance, and profitability goals.
Set annual budgets, forecasts, and performance metrics for all park operations.
Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
Operational OversightOversee daily operations to ensure the park runs efficiently and smoothly.
Ensure compliance with health, safety, and environmental regulations.
Coordinate with maintenance teams to ensure the proper functioning and safety of rides, attractions, and facilities.
Guest ExperienceDrive initiatives to enhance the overall guest experience, including entertainment, cleanliness, and customer service.
Handle guest feedback and ensure prompt resolution of complaints or issues.
Develop new attractions, events, or programs to attract diverse audiences.
Team Leadership and DevelopmentLead, mentor, and motivate a diverse team, including department heads and seasonal staff.
Recruit, train, and evaluate employees to maintain high standards of service and performance.
Foster a positive and inclusive workplace culture.
Marketing and Public RelationsCollaborate with marketing teams to develop promotional strategies and campaigns.
Represent the park in media engagements, public events, and industry conferences.
Establish partnerships with local businesses, schools, and community organizations.
Manage operational budgets and control expenses to maximize profitability.
Identify opportunities for revenue growth, such as new attractions, merchandise, and food and beverage options.
Conduct regular financial analyses and report to stakeholders.
Safety and Risk ManagementEnsure adherence to all safety protocols and standards across park operations.
Conduct regular audits and training sessions to minimize risks.
Stay updated on industry best practices for safety and regulatory compliance.
Qualifications and Skills:
Education:DIPLOMA /Bachelor's degree in Business Administration, Hospitality Management, or a related field (MBA is a plus).
Experience:At least 7–10 years of experience in theme park operations, hospitality, or a similar industry.
Proven track record of managing large teams and complex operations.
Skills:Strong leadership and communication skills.
Strategic thinking with excellent financial acumen.
Exceptional problem-solving and decision-making abilities.
Ability to handle high-pressure situations with professionalism.
Knowledge of safety regulations and industry trends.#J-18808-Ljbffr