Job title:Global Assignment Consultant
Company:Sirva
Job description:Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a 'one-stop shop' can provide. Our team works globally to provide the best service locally – a company that is everything you need, everywhere you need it! Sirva is now seeking experienced mobility professionals to join their customer experience team as a Global Assignment Consultant. This role will support numerous clients across the Sirva portfolio and be a voice of assurance & reliability for our clients. Note this role offers work-from-home flexibility but there will still be required days to attend the office. Remote workers in regional areas are welcome to apply.
Why work for Sirva:Being an international brand with a cross-regional structure, your career opportunities could be endless! You can make colleagues, connections, and friendships with Sirva. Diversity and inclusion are part of our service and therefore are part of our DNA. At Sirva, our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identity. Sirva has invested in employee benefits across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy – trust & communication are key to this model and encourage all employees to discuss with their People leaders what works best for them.
About The Role:Reporting to our Service Delivery Managers, the Global Assignment Consultant provides essential support to Sirva corporate clients in managing the assignees who are relocating for domestic or international assignments. The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer's international assignment policies and procedures. A day in the life of a Global Mobility Coordinator includes but is not limited to:
Managing the successful end-to-end execution of the relocation experience of the assignees.
Hosting initial briefing calls to provide professional insight to assignees on relocation services to guarantee they feel heard & informed on what to expect.
Providing continued communication every step of the way to assignees & their families as they move closer to their assignment commencement and throughout the assignment itself.
Providing service while working within our client's policy arranged with Sirva.
Interacting with our client HR on exemptions or clarifications while also providing this information to keep the assignee informed from door to door.
Actioning the range of relocation needs dependent on client policy such as travel & accommodation booking, insurance needs & being the central point of contact.
Ensuring database accuracy and communication of Information to clients, vendors, and colleagues.
Reconciling and authorizing invoices & billing needs to guarantee up to date cost management for both client and business.
Who are we looking for:Our successful candidate will be an experienced industry professional who has a real enthusiasm to deliver the best service to an assignee. You will possess natural coaching and advisory attributes to hear the needs of our assignee and turn them into a reality. We are looking for a proactive and preemptive character who can anticipate barriers and overcome them through offering solutions or collaborations with client HR. Our successful candidate will be able to handle multiple tasks at once whereby time management and organisational skills will be a second nature to the ideal candidate. They will take great pride in their attention to detail & high level of accuracy. You will have professional oral and written communication styles that support yours and the company brand to ensure confidence in our client at all times.
Expected salary:
Location:Kuala Lumpur
Job posting date:Wed, 03 Jul 2024 22:52:55 GMT
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