Job Title:Finance Helpdesk Specialist
Location:TikTok Global Headquarters
Employment Type:Full time
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
Why Join UsCreation is the core of TikTok's purpose. Our products are built to help imaginations thrive. Together, we inspire creativity and enrich life. Join us.
Team IntroductionThe Global Finance Helpdesk is committed to providing financial consulting services for employees around the world. This position will be non-exempt (hourly) and eligible for overtime. The primary responsibility is to manage the finance helpdesk and address incoming inquiries during set hours.
ResponsibilitiesAddress global finance inquiries in a timely and accurate manner, and provide professional financial suggestions.
Work closely with cross-functional and global finance departments, staying up-to-date on internal finance policies and practices; proficiency in English and Mandarin is required.
Be proficient in the company's global and local financial policies, processes, and systems.
Collect and analyze past consults to improve the team's overall efficiency and satisfaction rating.
Identify financial risks and report urgent problems in a timely manner, proactively making recommendations for improvement from a finance perspective.
QualificationsMinimum Qualifications:
Bachelor's degree with at least 1 to 2 years of work experience in accounting or financial services sector.
Ability to adapt to shift work and accept night to morning scheduling requirements (e.g.: 23:00-07:00).
Good logical thinking and communication skills, with the ability to navigate complex financial topics and translate results into recommendations.
Preferred Qualifications:
Business-oriented with a client-service mindset.
Ability to work independently under pressure, while also being a good team player. Self-motivated, responsible, and open-minded.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
How do your skills match this job?
Your application will include the following questions: What's your expected monthly basic salary? How would you rate your Mandarin language skills?#J-18808-Ljbffr