time left to apply End Date: March 2, 2025 (30+ days left to apply)
job requisition id REQ10335809
About Four Seasons:
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location:
Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers' Choice Awards 2020, is flanked by a tropical rainforest, limestone cliffs, and the emerald waters of the Andaman Sea.
The natural beauty on our Island of Legends is as dramatic as it is serene.
Tucked away within a UNESCO World Geopark, our Resort's Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.
About the role:
The Guest Experience Manager seeks out opportunities for guest-centric experiences in all outlets of the Resort and assists Resort outlets in putting processes in place to ensure that these opportunities are executed by all employees.
What you will do:
Respond to guests' needs and anticipate their unstated ones.
Overview the Preferences collection and be part of the Preferences Team.
Have a perfect understanding and clear vision of the brand's guest promise, exemplifying this in manner and behavior.
Analyze customer feedback and provide strategic direction to continuously improve overall rating.
Review key guest satisfaction metrics with managers regularly and help them develop and implement strategic action plans to enhance the guest experience in their areas.
Produce a monthly glitch count report for all operational departments.
Establish effective connections with regular hotel clients, coordinating and managing communication between guests and staff, and following up to ensure we resolve customer concerns.
What you bring:
Strong verbal and written communication skills to interact effectively with guests and team members.
Experience in managing staff, fostering a positive work environment, and ensuring team alignment with service standards.
Quick thinking to address complaints or challenges, ensuring guest satisfaction and smooth operations.
Ability to engage with guests, resolve issues, and ensure an exceptional experience at all touchpoints.
What we offer:
Competitive salary, wages, and a comprehensive benefits package.
Excellent training and development opportunities.
Complimentary accommodation at other Four Seasons Hotels and Resorts.
Complimentary dry cleaning for employee uniforms.
Complimentary employee meals.
5 working days.
Schedule & Hours:
This is a full-time position.
The location for this position is: Langkawi, Kedah, Malaysia.
Learn more about what it is like to work at Four Seasons:
http://jobs.fourseasons.com/
Learn more about Four Seasons Langkawi on Social Media:
Instagram: @FSLangkawi
Twitter: @FSLangkawi
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook: https://www.facebook.com/FourSeasonsResortLangkawi/
For more details please visit our website: http://www.fourseasons.com/langkawi
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.#J-18808-Ljbffr