time left to apply End Date: January 31, 2025 (30+ days left to apply)
job requisition id REQ10332988
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location:
Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers' Choice Awards 2020, is flanked by a tropical rainforest, limestone cliffs, and the emerald waters of the Andaman Sea. Tucked away within a UNESCO World Geopark, our Resort's Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.
About the role:
The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest's stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office Department, reporting to the Front Desk Manager.
What you will do:
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner. Interactions with guests will be in person and by phone.
Resolves guest complaints, and finds opportunities to recognize and personalize the service for all guests.
What you bring:
1 - 2 years experience working within a luxury hotel or similar environment is considered an asset.
Excellent interpersonal and communication skills.
Cross-cultural sensitivity and customer service orientation.
Guest centricity and understanding the importance of guests' preferences.
What we offer:
Competitive salary and a comprehensive benefits package.
Excellent training and development opportunities.
Employee discount for stays at any Four Seasons worldwide.
Complimentary dry cleaning for employee uniforms.
Complimentary employee meals.
5 working days, 2 days off.
Schedule & Hours:
This is a full-time position.
Remarks: This position is open for Malaysians only.
The location for this position is: Langkawi, Kedah, Malaysia.
Learn more about what it is like to work at Four Seasons:
http://jobs.fourseasons.com/
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.#J-18808-Ljbffr