Guest Service Agent (Front Office Assistant)Welcoming and receiving of guest arrivals, registering and maintaining rapport with guests in a friendly and professional manner.
Ensure all registration cards have the proper information such as guest name, confirmation number, room rates, arrival and departure dates, and billing instructions for guest signature.
Register guests promptly following the standard operating procedure for registration, key handling, and message handling, and ensure that they are provided with all the necessary information.
Verify assigned room status using the system and ensure that all rooms given to guests upon check-in are Vacant Ready.
Must be able to work under shift.
Ensure guest details are updated in the system immediately and accurately to know guests' likes and dislikes or any special requests.
Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment or credit facilities in accordance with Hotel Policy.
Keep the daily logbook up-to-date by recording briefing information, follow-ups, and guest comments.
Prepare and print the daily shift reports such as Arrivals/In House Guests and Departure Guests.
Ensure guest room changes are minimized and handled properly, and all relevant departments are communicated accordingly. Proper authorization must be obtained from the Front Office Supervisor or Guest Service Manager.
Be aware of all Hotel activities and layouts of the Hotel, as well as knowledge of the daily events.
Handle all check-outs promptly for FIT, VIP guests, and groups by ensuring all charges are settled and are in accordance with the Hotel's standard credit policies.
Be aware of the currency exchange rates and be alert for forged currencies and travelers' cheques.
Ensure that all vouchers for rebate, miscellaneous, paid out, and corrections are clearly explained and supported. Vouchers are to be signed by the Duty Manager or any other Managerial Authority of the Front Office Department.
Prepare and balance the cash report and remittance envelope at the end of the shift.
Perform other duties as deemed necessary by the superior.#J-18808-Ljbffr