Guest Service Agent

Sleeping Lion Suites is a rapidly expanding local hotel chain in Malaysia, known for exceptional hospitality and comfortable accommodations.
Strategically located in prime destinations, our hotels offer convenience and modern amenities.
We pride ourselves on our attentive service and welcoming atmosphere, ensuring a memorable stay for every guest.
As we grow, we continue to innovate and uphold the highest standards, making us a preferred choice for leisure and business travelers alike.
Responsibilities:Greet and welcome guests upon arrival with a friendly demeanor.
Register guests and assign rooms, ensuring all check-in procedures are followed.
Process check-outs efficiently and accurately, handling payments and providing receipts.
Manage reservations and bookings, both in person and over the phone.
Provide information about hotel amenities, services, and local attractions.
Handle guest inquiries and resolve issues promptly and professionally.
Maintain a clean and organized front desk and lobby area.
Requirements:Previous experience in a similar role is preferred but not required.
Fresh graduates are welcome.
Excellent customer service and communication skills.
Ability to handle multiple tasks and remain calm under pressure.
Proficiency in computer systems.
Flexibility to work shifts, including evenings, weekends, and holidays.
What We Offer:Hostel accommodation provided.
Opportunities for career growth.
A friendly and professional work environment.
Company InformationRegistration No.
201401002544#J-18808-Ljbffr