Guest Service Assistant/Senior Guest Service Assistant (Front Office)

Job Description:
Welcome guests with a warm and friendly demeanour, creating a positive first impression.
Respond promptly to guest inquiries, both in person and over the phone.
Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals.
Address and resolve guest concerns and complaints in a courteous and professional manner.
Assist guests during the check-out process, ensuring accurate billing and efficient departure.
Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.
Requirements:
Must possess at least SPM/STPM/Diploma for any discipline.
Diploma in hotel management is a plus.
Minimum 1 year working experience.
Work experience in the hotel industry and well known of Opera System is a bonus.
Required skill(s): Strong customer service attitude, excellent communication and organizational skills.
Working Day: 6 Days Per-Week (1 Rest Day).
Working Hour: (Rotation Shift).
Benefits:
Public holiday, Annual Leave, Medical Leave.
Staff Meal.
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