Guest Service Executive

You will be the first point of contact of our business. A great smile and a cheerful presence is a must. You must be accountable and able to learn fast. We are looking for a bright personality to manage all transactions with customers accurately and efficiently. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how the front desk of a hotel works. You should also be available to take evening and weekend shifts accordingly.**Responsibilities**:- Manage transactions with customers using various systems. - Collect payments whether in cash or credit - Issue receipts, refunds, change. Familiar with Credit card usage - Redeem stamps and coupons as well as our vouchers - Cross-sell our products and introduce new ones - Resolve customer complaints, guide them and provide relevant information - Greet customers when entering and leaving - Maintain clean and tidy checkout areas - Track transactions on balance sheets and report any discrepancies - Handle merchandise returns and exchanges**Requirements**:- Work experience as a Retail Cashier or in a similar role in sales - Basic PC knowledge - Familiarity with electronic equipment, like cash register and POS - Good math skills - Strong communication and time management skills - Customer satisfaction-oriented - SPM Cert**Job Types**: Full-time, Internship, New-GradPay: RM1,500.00 per monthAbility to commute/relocate:- Pasir Puteh: Reliably commute or planning to relocate before starting work (required)Expected Start Date: 05/01/2024