Head Of Admissions Portfolio - Malaysia

Role Profile
Head of Admissions Portfolio - Malaysia
Purpose of Role
The Head of Admissions Portfolio is responsible for leading and driving enrolments to our growing portfolio of schools in Malaysia and maintaining direct responsibility for all pertinent aspects of the student recruitment process. The role takes leads and drives part of the portfolio of 14 schools across Malaysia.
This is a senior role, reporting to the Director of Marketing and Admissions - Malaysia, while working closely with Marketing, Learning, Retention and Finance to drive student enrolments that meet ambitious targets. The role will oversee the comprehensive enrolment process, including working closely with Marketing on managing lead conversion to enrolment. This is a role for someone who is a natural leader and is comfortable with using large amounts of data strategically.
Our ideal candidate is a professional with demonstrated experience in student recruitment and enrolment (ideally in the commercial K-12 education sector). We are looking for an individual with exceptional interpersonal skills, with the ability to interpret data and report to all organisational levels with tact and sensitivity.
About ISP Malaysia
One of the leading education groups in Malaysia, ISP Malaysia operates the Tenby Schools, Asia Pacific Schools and Straits International Schools. Our nine schools are strategically located in the developed areas of Klang Valley in Selangor, Perak, Penang and Johor. Our schools in Malaysia follow the international school curriculum comprising IGCSE and A-levels, starting at the kindergarten level, while 5 of the schools also offer the Malaysian National Curriculum.
With over 8,000 students, we have a 60-year history of providing education to students in the country. ISP Malaysia is part of ISP, a global community of over 80 international schools across more than 20 countries.
Key Benefits
• A culture of engagement and trust, where staff contributions are recognised and valued.
• A passionate and motivated team of professionals who put children at the heart of decision-making.
• An embedded commitment to professional development and employee well-being.
• Access to expertise, best practice sharing and learning opportunities across countries and cultures.
• Competitive remuneration.
• Fee discount for children of employees.
• Medical outpatient and insurance benefits.
ISP Principles
• Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.
• Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
• Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
• Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
For more information visit
Regional Head of Admissions – Key Responsibilities
Key Responsibility 1: Ensure that the defined admissions procedures and processes in schools are consistently implemented to maximise enrolments:
• Take ownership of and hold schools accountable to agreed admissions targets, with the ability to communicate clear directions.
• Ability to extract, analyse, process, and use admissions data in driving for enhancement and transparency to meet the desired outcomes for enrolments.
• Participating in the schools' recruiting process by planning, coordinating, and overseeing promotional events, school campus tours, and other admissions activities.
• Working collaboratively and proactively to continuously enhance the Centralised Admissions Procedures in the Region and ensure all school processes map across the ISP reporting framework.
• Ensure the procedures are clearly defined and processed on and between the group CRM and MIS. Efficiently manage and nurture qualified leads and appointments to successful, timely enrolment.
• Help schools shape and deliver successful processes to better align ISP admissions procedures and reporting by organising workshops to troubleshoot issues and find solutions.
• Develop the admissions toolkit based on best practices and regional compliance for seamless student enrolment.
• Create an Admissions Action Group in the Region to better evaluate and champion efficient enhancement of the admissions processes across schools.
• Where applicable, to identify and drive for B2B network and agency management.
• Keep up to date on market offerings, trends and country visa regulations to ensure offers conditional on meeting requirements are correctly identified and processed.
• Ensure the assessment process for each school in Malaysia is defined and is a well-managed, personal and positive experience for families.
• Coaching and continuously developing the schools' admission teams.
Key Responsibility 2: Ensure regions and schools work to enrolment targets and provide accurate and timely data reporting:
• Help communicate, agree and deliver school enrolment targets.
• Streamline schools to understand the enrolment and pipeline reporting format, focusing on forecasting accuracy and data sanity.
• Support schools with consistent tracking and reporting of their sales funnel and conversion rates tracking.
• Evaluate and report progress of enrolment targets on a weekly basis with schools to the Regional SLT.
• Responsible for consolidating weekly pacing for enrolments from schools with indicative anecdotes on action plans to meet enrolment targets for the Region.
• Oversee systems and data processing required to support the admissions process, ensuring accurate reporting information for the Region.
Key Responsibility 3: Ensure a high level of support, communication, and customer experience both in working with schools and in how they are working within their communities:
• Lead and take ownership of ISP's Admissions work in Malaysia.
• Create an annual incentive plan for all admissions staff to help target achievement.
• Ensure school admissions teams work closely with marketing teams to deliver enrolment targets and harmonised reporting.
• Deliver frequent (at least termly) admissions workshops to ensure admissions staff are fully trained in processes and procedures.
• Work with schools to ensure continuous active engagement with feeder schools and local businesses. Ensure that the schools are kept up to date and can maximise ISP's group-wide partnerships in Malaysia.
Stakeholders:
• Internal: Campus Principals, Marketing, School Admissions leaders, Finance as well as respective Heads of International and National Schools.
• External: Parents.
Line Management:
• Reporting to Postholder: Direct reporting - Regional Admissions and Matrix reporting - School Admission teams.
• The Regional Head of Admissions reports to the Director of Marketing and Admissions - Malaysia.
Qualifications and Experience
Education: Bachelor's Degree in Sales and Marketing/Business/Management or a related field.
Experience and Skills:
• Proven experience in admissions management, preferably in an educational setting.
• Strong strategic planning and execution skills.
• Strong relationship management skills across teams within schools.
• Experience using database/CRM tools, preferably Hubspot.
• Ability to multi-task and be well-organised.
• Excellent interpersonal and communication skills.
• Ability to collaborate effectively with diverse teams.
• Professional, reliable and can maintain confidentiality.
• Self-motivated, with a high degree of initiative in meeting targets and reporting deadlines.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
Description Role Profile
Head of Admissions Portfolio - Malaysia
Purpose of Role
The Head of Admissions Portfolio is responsible for leading and driving enrolments to our growing portfolio of schools in Malaysia and maintaining direct responsibility for all pertinent aspects of the student recruitment process. The role takes leads and drives part of the portfolio of 14 schools across Malaysia.
This is a senior role, reporting to the Director of Marketing and Admissions - Malaysia, while working closely with Marketing, Learning, Retention and Finance to drive student enrolments that meet ambitious targets. The role will oversee the comprehensive enrolment process, including working closely with Marketing on managing lead conversion to enrolment. This is a role for someone who is a natural leader and is comfortable with using large amounts of data strategically.
Our ideal candidate is a professional with demonstrated experience in student recruitment and enrolment (ideally in the commercial K-12 education sector). We are looking for an individual with exceptional interpersonal skills, with the ability to interpret data and report to all organisational levels with tact and sensitivity.
About ISP Malaysia
One of the leading education groups in Malaysia, ISP Malaysia operates the Tenby Schools, Asia Pacific Schools and Straits International Schools. Our nine schools are strategically located in the developed areas of Klang Valley in Selangor, Perak, Penang and Johor. Our schools in Malaysia follow the international school curriculum comprising IGCSE and A-levels, starting at the kindergarten level, while 5 of the schools also offer the Malaysian National Curriculum.
With over 8,000 students, we have a 60-year history of providing education to students in the country. ISP Malaysia is part of ISP, a global community of over 80 international schools across more than 20 countries.
Key Benefits
• A culture of engagement and trust, where staff contributions are recognised and valued.
• A passionate and motivated team of professionals who put children at the heart of decision-making.
• An embedded commitment to professional development and employee well-being.
• Access to expertise, best practice sharing and learning opportunities across countries and cultures.
• Competitive remuneration.
• Fee discount for children of employees.
• Medical outpatient and insurance benefits.
ISP Principles
• Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.
• Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
• Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
• Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
For more information visit
Regional Head of Admissions – Key Responsibilities
Key Responsibility 1: Ensure that the defined admissions procedures and processes in schools are consistently implemented to maximise enrolments:
• Take ownership of and hold schools accountable to agreed admissions targets, with the ability to communicate clear directions.
• Ability to extract, analyse, process, and use admissions data in driving for enhancement and transparency to meet the desired outcomes for enrolments.
• Participating in the schools' recruiting process by planning, coordinating, and overseeing promotional events, school campus tours, and other admissions activities.
• Working collaboratively and proactively to continuously enhance the Centralised Admissions Procedures in the Region and ensure all school processes map across the ISP reporting framework.
• Ensure the procedures are clearly defined and processed on and between the group CRM and MIS. Efficiently manage and nurture qualified leads and appointments to successful, timely enrolment.
• Help schools shape and deliver successful processes to better align ISP admissions procedures and reporting by organising workshops to troubleshoot issues and find solutions.
• Develop the admissions toolkit based on best practices and regional compliance for seamless student enrolment.
• Create an Admissions Action Group in the Region to better evaluate and champion efficient enhancement of the admissions processes across schools.
• Where applicable, to identify and drive for B2B network and agency management.
• Keep up to date on market offerings, trends and country visa regulations to ensure offers conditional on meeting requirements are correctly identified and processed.
• Ensure the assessment process for each school in Malaysia is defined and is a well-managed, personal and positive experience for families.
• Coaching and continuously developing the schools' admission teams.
Key Responsibility 2: Ensure regions and schools work to enrolment targets and provide accurate and timely data reporting:
• Help communicate, agree and deliver school enrolment targets.
• Streamline schools to understand the enrolment and pipeline reporting format, focusing on forecasting accuracy and data sanity.
• Support schools with consistent tracking and reporting of their sales funnel and conversion rates tracking.
• Evaluate and report progress of enrolment targets on a weekly basis with schools to the Regional SLT.
• Responsible for consolidating weekly pacing for enrolments from schools with indicative anecdotes on action plans to meet enrolment targets for the Region.
• Oversee systems and data processing required to support the admissions process, ensuring accurate reporting information for the Region.
Key Responsibility 3: Ensure a high level of support, communication, and customer experience both in working with schools and in how they are working within their communities:
• Lead and take ownership of ISP's Admissions work in Malaysia.
• Create an annual incentive plan for all admissions staff to help target achievement.
• Ensure school admissions teams work closely with marketing teams to deliver enrolment targets and harmonised reporting.
• Deliver frequent (at least termly) admissions workshops to ensure admissions staff are fully trained in processes and procedures.
• Work with schools to ensure continuous active engagement with feeder schools and local businesses. Ensure that the schools are kept up to date and can maximise ISP's group-wide partnerships in Malaysia.
Stakeholders:
• Internal: Campus Principals, Marketing, School Admissions leaders, Finance as well as respective Heads of International and National Schools.
• External: Parents.
Line Management:
• Reporting to Postholder: Direct reporting - Regional Admissions and Matrix reporting - School Admission teams.
• The Regional Head of Admissions reports to the Director of Marketing and Admissions - Malaysia.
Qualifications and Experience
Education: Bachelor's Degree in Sales and Marketing/Business/Management or a related field.
Experience and Skills:
• Proven experience in admissions management, preferably in an educational setting.
• Strong strategic planning and execution skills.
• Strong relationship management skills across teams within schools.
• Experience using database/CRM tools, preferably Hubspot.
• Ability to multi-task and be well-organised.
• Excellent interpersonal and communication skills.
• Ability to collaborate effectively with diverse teams.
• Professional, reliable and can maintain confidentiality.
• Self-motivated, with a high degree of initiative in meeting targets and reporting deadlines.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
Company Tenby Educare Sdn Bhd is a part of International Schools Partnership Limited, a fast-growing group of British, International and Local Curriculum schools around the world, aiming to be the Schools of Choice in their local areas. Learning is at the heart of everuthing we do for our students, colleagues, parents and we are committed to getting better through Amazing Learning.
International Schools Partnership Services Ltd (ISP) is a focused, international, fast-growing and financially secure global group of schools. Currently, there are 60 schools in 16 countries with over 7,500 employees, educating over 50,000 students.
ISP Malaysia
Asia Pacific Schools, Tenby Schools and Straits Schools are a group of International and Malaysian private schools in Malaysia (wholly owned by ISP), offering both IGCSE & A-Levels and the Malaysian Sekolah curriculum. ISP Malaysia has a 60-year history in the country providing education to students from 3 to 18 years of age. It has gained a reputation for excellence and high standards in education.
ISP schools Malaysia follows both the international school curriculum comprising K12, IGCSE and A-levels (9 schools), starting at kindergarten level, while there are 5 schools that follow the Malaysian National Curriculum. While the national and international schools and classrooms are separated, facilities and non-curricular activities are shared between the schools. Students at ISP Malaysia schools enjoy high-levels of learning opportunity and achieve excellent results in UPSR, SPM and iGCSE and A-Levels.
International Schools Partnership
International Schools Partnership Services Ltd (ISP) is a focused, international, fast-growing and financially secure global group of schools. Currently, there are 60 schools in 16 countries with over 7,500 employees, educating over 50,000 students.
ISP Malaysia
Asia Pacific Schools, Tenby Schools and Straits Schools are a group of International and Malaysian private schools in Malaysia (wholly owned by ISP), offering both IGCSE & A-Levels and the Malaysian Sekolah curriculum. ISP Malaysia has a 60-year history in the country providing education to students from 3 to 18 years of age. It has gained a reputation for excellence and high standards in education.
ISP schools Malaysia follows both the international school curriculum comprising K12, IGCSE and A-levels (9 schools), starting at kindergarten level, while there are 5 schools that follow the Malaysian National Curriculum. While the national and international schools and classrooms are separated, facilities and non-curricular activities are shared between the schools. Students at ISP Malaysia schools enjoy high-levels of learning opportunity and achieve excellent results in UPSR, SPM and iGCSE and A-Levels.
This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr