Description The opportunityReporting to the Chief Agency Officer, Malaysia, the Head of Agency Strategy will be taking full ownership and accountability on formulating, driving and delivering key agency strategic initiatives that transform and accelerate the expansion of Agency Force for Manulife Malaysia. The incumbent will partner with business and functional leaders to articulate specific strategy for agency force, drive clearly defined agency proposition and develop and execute plans, with the objective to transform and grow Agency Force.ResponsibilitiesFull ownership and accountability on formulating, driving and delivering key agency strategic initiatives and overall sales and recruitment campaigns that transform and accelerate the expansion of Agency ForcePartner with business and functional leaders to articulate specific segmented strategy for agency force, drive clearly defined agency proposition and to develop and execute plans to transform Agency and help realize our ambitionResponsible for the development of agency strategic initiatives for Manulife Malaysia, this role would have to stay on top of evolving market trends and competitive landscape and revisit the agency strategies on an on-going basis, drive discussion at Agency Management team and align initiatives and roadmap with related stakeholders to excel our strategic growth ambitions.Formulate agency strategies in line with corporate Must Win Priorities to accelerate the expansion of Agency Force based on different metrics. Leverage data analytics to design and augment strategies and initiatives whilst tracking its effectivenessMake forward-thinking recommendations to drive agency in excelling targets. Some of the key focuses include MDRT strategy, business development, cross-selling, active agent ratio, agent segmentation, agency compensation tactics etc.Partner closely with key stakeholder groups to deliver our organizational vision. Work with senior stakeholders within the organization to ensure alignment of Agency strategy, prioritization and must-win priorities to develop customer-centric proposition and solutions, and to deliver effective business outcome with excellence.Apply best practices to define governance, structure, staffing, budgeting & cost management and processes of Agency projects.Contribute to the project and program plan development, milestone setting, as well as monitoring the team's progress against plans. Collaborate with other teams to develop campaigns for agency force's targeted segments.Facilitate, lead, and create leadership communication deliverables including reports, presentations and other outputs.Be a change agent; help transform the Agency Force by focusing on organizational effectiveness, improvement and people development.Perform monthly business review meetings with business development teams/ related stakeholders and provide insights and recommendations.Ensure clear targets and effective agency performance management processes areestablished with close stakeholder collaboration.Provide regular result monitoring and pipeline tracking to ensure effective implementation of agency strategies.Annual strategic planning activities in respect of agency, and ongoing performance tracking and data analytics. Fully accountable for the success of Agency initiatives and their delivery on time, scope and budget.Provide guidance to team members to ensure that project focus is on target and work is accomplished timely and of the highest quality standardsWhat motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forUniversity DegreeAbility to think "outside the box" in order to generate and test new ideasStrong technical skills, especially on financial issues, coupled with the ability to write and present business cases and communicate financial performance effectivelyExecution focused and delivery excellenceStrategic and innovative thinking and comfort dealing with ambiguity and challengesExcellent influence, negotiation and presentation skillsPrevious background in insurance industry in particular distribution would be valuableAt least 15 years of experience operating in a financial services environmentWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.Manulife is an Equal Opportunity Employer
