Job Description - Head of Collections (240000HY)
Job Summary:
Manage collection shop for Consumer Financial Services and Emerging Business mainly through two sections: prevention section by performing dunning on arrears/excess/overdue and dormant accounts to proactively prevent accounts from turning NPL; and recovery section to reduce Specific Provision and NPL through rehabilitation, co-operative exit, and security enforcement on NPL accounts.
Manage Collection Hub operations for Malaysia early delinquency accounts.
Job Description
Managing delinquent accounts for Consumer and Emerging Business products.
To manage specific provision (SP), NPL, and delinquency ratios within budget.
Management of Prevention Teams by reviewing with Unit Heads/Supervisors on prevention success rate on a monthly basis; reviewing monthly Specific Provision projections and proactively taking preventive actions on accounts with large SP projections.
Management of Recovery Teams by reviewing with Unit Heads/Supervisors on NPLs recovery amount on a monthly basis; meetings with Unit Heads and implementing action plans to accelerate the recovery and/or rehabilitation of NPL accounts for write back of SP.
Management of Collection Operations by reviewing collections activities and formulating collection strategies to improve collection and recovery performance; reviewing the performance and maximizing usage of Debt Manager System; preparation of Capacity Plan; managing Collection Expenses within budget; responsible for Self-Assessment program; developing staff to a higher level of performance through personal coaching, appraisals, and training; and providing Collection support to new initiatives launched by business units.
Approving proposals under the NPL Approval Authority Limit on Credit & Operational matters; Debt Abandonment; provisions and write-off.
Maintain satisfactory control and compliance with internal, Group Office, and regulatory policies and processes. Obtain satisfactory rating for Credit Risk Review (CRR), internal, and regulatory audit.
Support management's objective in improving staff engagement score (ESS).
Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc.
Any other assignments given by the Bank from time to time as the Bank may deem fit.
Qualifications
Requirements:
Strong knowledge and hands-on experience in Collections and Recovery process.
Knowledge and practical experience of litigation process as well as the regulatory requirements.
Practical knowledge and experience on loans products, collections, and recovery systems.
Practical knowledge and experience in credit underwriting and risk.
Experience in establishing plans, processes, and managing resources.#J-18808-Ljbffr