1.E-commerce Strategy Development:
-Formulate and execute a comprehensive e-commerce strategy aligned with overall business objectives.
-Identify market trends, competitor activities, and customer preferences to optimize the online shopping experience.
2.Website Management:
-Oversee the development and maintenance of the e-commerce website, ensuring user-friendly navigation, mobile responsiveness, and optimal performance.
-Implement strategies to improve website traffic, customer engagement, and conversion rates.
3.Digital Marketing:
-Collaborate with the marketing team to develop and execute digital marketing campaigns, including SEO, SEM, email marketing, and social media.
-Analyze marketing performance metrics and adjust strategies to maximize ROI.
4.Customer Experience and Satisfaction:
-Focus on enhancing the overall customer experience from browsing to post-purchase satisfaction.
-Implement customer feedback mechanisms and ensure prompt resolution of customer issues.
-Data Analytics:
-Utilize data analytics tools to derive actionable insights, monitor key performance indicators, and make data-driven decisions.
-Implement A/B testing to optimize website elements and marketing strategies.
5.Cross-functional Collaboration:
-Collaborate with IT, logistics, finance, and customer service teams to ensure seamless end-to-end e-commerce operations.
-Lead and motivate a high-performing e-commerce team, fostering a collaborative and innovative work environment.
6.Revenue Growth and Budget Management:
-Set and achieve e-commerce revenue targets while managing the e-commerce budget effectively.
-Identify new revenue streams, partnerships, and business opportunities.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-kawan-food-job-head-of-e-commerce)
; Requirements:-
-Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
-Proven experience in a senior e-commerce management role, preferably in a fast-paced retail environment.
-In-depth knowledge of e-commerce trends, technologies, and best practices.
-Strong analytical skills and proficiency in data-driven decision-making.
-Excellent leadership and interpersonal skills.
-Demonstrated ability to drive results and meet targets.