Help Desk Support

1) Respond to requests for technical assistance in person, via phone, electronically advice user on appropriate action2) follow standard help desk procedures3) log all help desk interactions4) administer help desk software5) redirect problems to correct resource6) identify and escalate situations requiring urgent attention7) track and route problems and requests and document resolutions8) prepare activity reports9) inform management of recurring problems10) stay current with system information, changes and updates**Salary**: RM2,000.00 - RM2,500.00 per month**Benefits**:- Free parking- Maternity leaveSchedule:- Monday to Friday**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- IT Support: 1 year (preferred)Ability to Commute:- Serdang Selangor (required)Ability to Relocate:- Serdang Selangor: Relocate before starting work (required)