Helpdesk Application Support

Requirements 
• May require an associate degree in a related area. At least 2 years of related experience. 
• Ability to troubleshoot and diagnose problem. 
• Good customer service skills.
• Ability to work both independently and as part of a team.
 • High level of interpersonal skills to work effectively with others. 
• Works under minimum supervision. 
• Flexibility - responsibilities may require occasional evening and weekend work.
• Basic knowledge in SQL is an added advantage.
• Mandarin Speaker is an added advantage.
Responsibility 
• Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner. 
• Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times. 
• Follow up closely with customers to ensure full resolution of issues. 
• Deployment of service releases, patches, requests and customizations. 
• Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached. 
• Conduct application training for internal & external users' other duties as assigned.