Helpdesk Consultant

Your Roles .Provide first level contact and resolve customer issuesDiagnose and resolve software issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation, and closureAll you need to know .Attractive remuneration package up to RM 3.5kComprehensive benefits (Allowance + Bonus)Structured career progressionInternational exposureTraining providedEnjoy work life balance with 5 working daysWe are looking for someone with .Experience in customer / helpdesk support is a PLUSExperience within IT Services / IT Consulting is an advantageFresh graduates are welcome to apply