Helpdesk Engineer (Financial Industry) - Ic

Helpdesk Engineer (Financial industry) - IC
Client Description
English and Cantonese language proficiency is essential for this role.
Candidates with more experience will be considered as Senior Helpdesk Engineer.
Job Description
Remote support of our client's IT Infrastructure.
Responsible for remote systems/technical support and administration on network, desktop/server hardware and software, and application systems.
Provide Level 1 – 3 remote support for incidents and problem resolution.
Interact with other team members and other teams to progress projects and incidents.
Job Requirements
University degree in IT / Engineering or equivalent.
2 - 7 years' relevant experience in technical support and administration for all Windows platforms including Microsoft Windows 10/11, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft Exchange Server.
Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall.
Experience working with Cisco Firewall/switches is a plus.
Experience with virtualization software is a plus (e.g., VMWare).
Experience in Citrix XenApp, SQL Server, Blackberry Enterprise Server, Data Storage, SCCM, HA Cluster, Microsoft Remote Desktop Services, and Cloud-based Architectures will be an advantage.
Certificate Holders of CCNA, CCNP, CCIE, or MCSE is a plus.
Self-starter who is confident, action and results-oriented.
Must be attentive to detail, proactive, and have strong troubleshooting skills.
Technical, analytical, interpersonal, and organizational skills required.#J-18808-Ljbffr