Helpdesk Support, Japanese Speaker

Job Responsibilities
Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other issues related to the company's products.Create and handle all tickets pertaining to customer cases and follow up closely until the case is resolved.Work closely with Sales and Level 2 support team members for client contracts expiration and further technical assistance.Exceed customer expectations in terms of customer service and accurate information.
Work in a team to achieve the required KPI elements and SLA.Issue and provision licenses to customers.Periodic Maintenance Announcement.Job Requirements
Minimum 1 year of relevant working experience.
Able to communicate strongly in English.
Able to communicate in basic Japanese.
Must be energetic, positive-minded, and a good team player.
Able to work 3 days a week, 12-hour shifts.
Fresh graduates are welcome to apply.
Remuneration
MYR 3,000 - MYR 6,000Consultant in Charge
Angel Chok | 014 612 6048 | ******#J-18808-Ljbffr