Summary
To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes/services/continuous improvement in scope.
About The Role
Major accountabilities:
Provide rapid, high quality and validated response/support to all P&O Services aspects (e.g., inquiries, services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
Maintain Organization Management/Personnel Administration HR data changes or actions effective on action/change in SAP HR system.
Escalate requests that cannot be resolved directly to the appropriate escalation point of contact (i.e., vendor/H2R Manager/Senior Manager).
Contribute to Knowledge Base for countries in scope.
Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation.
Perform user administration tasks (e.g., access management).
Perform document management tasks related in Japan Operations.
Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions.
Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
Minimum Requirements
University level degree in any related field.
Able to communicate in English and Japanese (both in speaking and in writing to support the respective end market).
At least 1 year of experience in data management (or similar customer service organizations).
Experience with SAP/Workday tool will be an added advantage.
Demonstrated ability to work in cross-functional teams in an international environment.
Solid organizational skills including attention to details and multitasking skills.
Proficiency in use of Microsoft Office; advanced Excel skills.
Why Novartis
Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.
How can we achieve this?
With our people.
It is our associates that drive us each day to reach our ambitions.
Be a part of this mission and join us!
You'll receive:You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.
Join Our Novartis Network
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network.#J-18808-Ljbffr