Hiring Customer Success Specialists - Night Shift

**Position**: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking, Writing and Reading skills**Location**: Georgetown, Penang (Onsite)**Working Hours**: Monday to Sunday, 12:00 am - 11:00 am(5 days per week, 8 working hours + 1 hour break)**Job Type**: Full-time (Rotational Shift)**Salary**: RM 3,000++ (Extra Allowances will be provided)**Overview**:The CSS is the main point of contact for customers using our client's food ordering app.They handle customer inquiries, concerns, and provide information through inbound andoutbound phone calls.**Qualifications**:- Education: Bachelor's Degree, Diploma, or equivalent in any field.- Work Experience: At least 6 months in customer support; call center experienceis advantageous but not mandatory. Fresh graduates can apply.- Language: B2 level proficiency in English.- Interpersonal Skills: Customer service-oriented, active listening, and ability tohandle inquiries professionally.**Technical Skills**:- Typing speed of at least 40wpm with 90% accuracy.- Computer literate with proficiency in Microsoft Windows and Office.**Responsibilities**:- Assist customers in placing online orders.- Provide support through phone calls.- Process payments securely.- Proactively support customers and maintain brand reputation.- Identify and escalate priority issues.- Collaborate with the team to improve customer support.- Maintain and improve service quality