BENEFITS:
-BASIC SALARY M2800 + NIGHT SHIFT UP TO RM 400 + KPI UP TO RM 500
-EPF, SOCSO
-12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
-WILL PROVIDE 1 MONTH OF PAID TRAINING
-A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
-NEARBY LRT STATION ARA DAMANSARA
REQUIREMENTS:
-SPM AND ABOVE IS ENCOURAGED TO APPLY.
-FLUENT IN MANDARIN AS THE PERSON NEED TO DEAL WITH MANDARIN SPEAKING CLIENTS.
-BASIC ENGLISH
-WILLING TO WORK ON ROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
-WORKING HOURS: 7 AM UNTIL 3 AM (9 HOUR PER SHIFT AND 1 HOUR BREAKS )
-ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA
AVAILABLE TO START WORK BY OCTOBER
RESPONSIBILITIES:
-HANDLE COMMUNICATION INQUIRIES VIA INBOUND CALLS, EMAIL, AND LIVE CHAT WITH CUSTOMER.
-ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES.
-RESOLVES SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLVED.
-MAINTAIN A POSITIVE ATTITUDE AND CALMLY RESPOND TO CUSTOMERS' COMPLAINTS
-PROVIDE FEEDBACK TO MANAGEMENT AND SUGGEST PROCESS IMPROVEMENTS BASED ON CUSTOMER INTERACTIONS.
About Us:
-A LEADING GLOBAL PROVIDER OF TECHNOLOGY-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS. THE COMPANY PROVIDES MULTICHANNEL CUSTOMER EXPERIENCE MANAGEMENT, BACK OFFICE AND TECHNOLOGY SERVICES TO CORPORATIONS AROUND THE WORLD ACROSS A RANGE OF INDUSTRIES.
-OUR CLIENTS IS A LEADING HOMEGROWN SINGAPORE COMPANY THAT DELIVERS WORLD-CLASS COMMUNICATIONS, ENTERTAINMENT AND DIGITAL SERVICES. WITH OUR EXTENSIVE FIBRE AND WIRELESS INFRASTRUCTURE AND GLOBAL PARTNERSHIPS, WE BRING TO PEOPLE, HOMES AND ENTERPRISES QUALITY MOBILE AND FIXED SERVICES, A BROAD SUITE OF PREMIUM CONTENT, AND A DIVERSE RANGE OF COMMUNICATION SOLUTIONS. WE DEVELOP AND DELIVER TO CORPORATE AND GOVERNMENT CLIENTS SOLUTIONS INCORPORATING ARTIFICIAL INTELLIGENCE, CYBERSECURITY, DATA ANALYTICS, INTERNET OF THINGS AND ROBOTICS.