Hiring Team Leader Native Japanese

**Role**:Team Leader**Timings**:Rotational Shifts (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:VoiceKey Skills: Office Operations BPO Operations BPO industry BPO Recruitment BPO Hiring BPO Call center Operations Manager International BPO BPO/ITES Call centre Operations Management BPO bpo BPO Operation manager OPERATIONS TEAM LEADER BPO call centre- ROLE : Team Leader, OperationLOCATION :Cyber JayaSalary : 11-12 k MYRRotational Shifts- Role & Responsibilities:- Operation Compliance Management- Recruitment, mentoring and training up junior and new staffs- Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their dailyoperation workflow.- Performance management: career counseling, coaching, performance development, 1:1'smentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.- Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedbackregarding productivities and quality problems for service improvement.- Business Management Responsibilities- Work with workforce management tools and business tools to monitor calls and- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)- Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.Working with Global team & build up client relationship and handle all reports (if needed)- Ready to work some assignments from Ops LeadRequirement:- Fluency in English (Speaking, listening, writing and reading). working 100% English.- University/Colleges required.- 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact centerenvironment.- Experience in a high-growth organization strongly preferred.- Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Opsschedule)