Salary Range: RM2500 - RM3300 Per Monthly
Requirements :
-Experience Level 1-3 years
-Previous experience in hospitality, hotel management, maintenance, or a related field preferred.
-Excellent communication and customer service skills, with a focus on guest satisfaction.
-Own transport
Responsibility :
Operations Management:
-Oversee the day-to-day operations of the homestay facility, ensuring smooth functioning of all aspects.
-Greet guests upon arrival, facilitate check-in/check-out processes, and provide assistance throughout their stay.
-Coordinate with housekeeping staff to ensure cleanliness and tidiness of rooms and common areas.
-Respond promptly to guest inquiries, concerns, and requests, striving to provide exceptional customer service.
-Handle reservations, including processing bookings, updating availability calendars, and confirming reservations.
-Maintain accurate records of guest information, payments, and transactions for efficient management.
Maintenance and Repair:
-Conduct routine inspections of the property to identify maintenance needs and prioritize tasks accordingly.
-Perform minor repairs and troubleshooting on equipment, appliances, plumbing, electrical systems, HVAC, and other facilities.
-Coordinate with internal / external contractors for major repairs and renovations, ensuring timely completion and quality workmanship.
-Monitor and maintain inventory of maintenance supplies and equipment, replenishing as needed.
-Implement preventive maintenance measures to prolong the lifespan of assets and minimize downtime.
-Adhere to health and safety regulations, ensuring a safe environment for guests and staff.
New Unit Setup:
-Assist in setting up new homestay units, including furniture assembly, installation of appliances, and decorating interiors.
-Coordinate with suppliers and vendors to procure necessary furnishings, equipment, and supplies for new units.
-Conduct inspections to ensure that new units meet quality standards and are ready for guest occupancy.
-Collaborate with the management team to develop strategies for marketing and promoting new units to potential guests.
-Guest Satisfaction and Experience Enhancement:Implement strategies to enhance guest satisfaction and improve overall guest experience.
-Address any issues or complaints from guests promptly and professionally, striving for swift resolution.
-Solicit feedback from guests to identify areas for improvement and implement necessary changes.
-Proactively anticipate guest needs and provide personalized assistance to enhance their stay.
Benefits
-EPF/SOCSO/EIS
-Annual Leave
-Medical and Hospitalisation Leave